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Return Policy

How to Make a Return:

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BY MAIL

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1. GET YOUR INVOICE READY

To start your return, find your order number in one of the locations below:

  • The top right corner of your packing slip

  • The subject line of your shipping confirmation email

2. PREPARE YOUR PACKAGE

  • Pack your return securely, in the original package if possible, and include your invoice (packing slip).

  • Email us at emciellenyc@gmail.com to request your return. You will need to fill out a simple questionnaire regarding the condition of the item(s) you wish to return.

3. SHIP IT

You are responsible for return shipping. Please send it to 1354 Carroll St, Brooklyn NY 11213. Please allow 10–14 business days for the processing of your return by mail.

Refunds in the form of the original payment can take up to one week to be credited back to your account.

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IN STORE

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Bring your merchandise to our Emcielle NYC location at 368 Kingston Ave, Fl 2, Brooklyn NY 11213 with the original receipt or gift receipt. If you would like to exchange your purchase, we'll help you find the right item.

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Return Policy

At Emcielle NYC, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may return your purchase when it’s presented with an established proof of purchase and in saleable condition. Simply follow the guidelines below:

  • Returns are eligible for a full refund if returned within 7 days with a receipt. Full-price merchandise received after 30 days will be credited based on the current selling price.

  • We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern, we may restrict or refuse future transactions from such customers.

  • For all returns, merchandise must be presented in saleable condition; established proof of purchase is required.

  • Returns are only accepted via mail or in our Emcielle NYC store.

  • Items marked as Final Sale are not eligible for return.

  • Exchanges or returns for store credit can be requested within 14 days. After 14 days we will be unable to accept any returns or exchanges. Returns requested for an item that was previously exchanged will only be returned within 7 days for store credit.

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